Select theme:
Try free for 14 days. No credit card required.
The customer support plan for individuals, startups, and small businesses.
Trial Starter for 14 days
Powerful automation tools and AI features for growing support teams.
Trial Advanced for 14 days
Match your scale and flexibility to meet any complex requirements.
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Help Desk
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Starter
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Advanced
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Custom
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Shared inbox
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20 included
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50 included
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Unlimited
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Basic automations
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Private ticket collaboration
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Ticket tracking
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Workflows automations
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Workload management
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Lite seats
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5 included
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30 included
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Unlimited
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Private knowledge base
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SLAs
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Macros
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Lexi AI
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Starter
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Advanced
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Custom
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AI knowledge base
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Knowledge management
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Training
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Response style
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Security
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Personalised responses
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Human in the loop
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Multilingual
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Tasks
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Human tasks
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Insights
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Platform
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Starter
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Advanced
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Custom
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Custom events
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Custom fields
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Custom reports
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SSO
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Google
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Google
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Okta, OneLogin, or any other identity provider
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We offer three product tiers: Starter, Advanced, and Enterprise. They all give you access to SupportWing's Lexi AI agent.
Full Seats
Full seats provide access to SupportWing's products and features within your chosen plan. Each team member using SupportWing must have a designated seat assigned to them.
Lite Seats
Lite seats provide limited access to SupportWing to support cross-functional collaboration. You can expect that a lite seat will not be able to provide support to a customer however, they would be able to collaborate with full seat team members to resolve customer queries through internal notes and similar.
In case you use Proactive Emails to get ahead of issues, share product updates, announcements and etc. You're sending activity will be subject to additional charges for example:
This month you have launched an amazing feature that you want to share with 2,000 of your customers that you know would love to hear more about it. You will incur additional charges:
2,000 emails x $0,0026 per email = $5.20
So, it would cost $5.20 for 2,000 bulk proactive emails to be sent.
SupportWing's free trial requires no credit card to sign up. During the 14-day trial, you'll have access to all the products and features available in the Essential and Advanced plans, as well as Lexi AI. This allows you to experience the full range of features included in your chosen plan. After the free trial period, simply add your credit card details to continue using SupportWing.
While we do not require a credit card for the trail we will need to carry out some verification checks to prevent abuse, as it's so commonly done with email based services.